Firmware updates for TP-Link W7960

Comcast automatically keeps the firmware updated. What makes you think that you need a firmware update ? Most times it's not a firmware problem. Speeds are controlled by the configuration / bootfile that they push to the modem. Has the modem been power-cycled lately ? This can help to pull a new configuration file if it is actually queued / present on the system,

Which speed tier did you upgrade from and to ? What is the upload speed that you are currently getting ?

You said: "He looked at firrmware and not updated for 2 years"

Means nothing. As stated, speeds are controlled by the configuration file.

I'll ask this again:  Has the modem been power-cycled lately ? What is your upload speed ?

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

I went from 100 to 200. Only two people in the hose.

Tech was out. speed to modem is over. He looked at firrmware and not updated for 2 years

What are you using to test the speed ? Does it have a 10/100/1000 (gigabit) ethernet port ? And where are you testing it ?

Download this app and test with it;

https://www.speedtest.net/apps

It bypasses the browser. Post the results.

Quite welcome ! Good luck with your future choices !! 

Thank you for your help.

I think I am just going to another ISP provider.

Has the modem been power-cycled lately ?  yes no change in speed

What is your upload speed ?  12mpbs

Is this with a WiFi connection ? Yes

If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ? Speed increases by +\- 10mpbs on ethernet cable.