MikeP181's profile

New Poster

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4 Messages

Sat, Feb 22, 2020 6:00 AM

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Firmware updates for TP-Link W7960

How do I get an firware update pushed to my modem? I upgraded my speed but not getting it. Xfinity says it the equipment. My tech guys says they have not updated the firmware

EG

Expert

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90.6K Messages

2 y ago

Comcast automatically keeps the firmware updated. What makes you think that you need a firmware update ? Most times it's not a firmware problem. Speeds are controlled by the configuration / bootfile that they push to the modem. Has the modem been power-cycled lately ? This can help to pull a new configuration file if it is actually queued / present on the system,

 

Which speed tier did you upgrade from and to ? What is the upload speed that you are currently getting ?

EG

Expert

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90.6K Messages

2 y ago

You said: "He looked at firrmware and not updated for 2 years"

 

Means nothing. As stated, speeds are controlled by the configuration file.

 

I'll ask this again:  Has the modem been power-cycled lately ? What is your upload speed ?

 

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

New Poster

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4 Messages

2 y ago

I went from 100 to 200. Only two people in the hose.

 

Tech was out. speed to modem is over. He looked at firrmware and not updated for 2 years

EG

Expert

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90.6K Messages

2 y ago

What are you using to test the speed ? Does it have a 10/100/1000 (gigabit) ethernet port ? And where are you testing it ?

 

Download this app and test with it;

 

https://www.speedtest.net/apps

 

It bypasses the browser. Post the results.

EG

Expert

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90.6K Messages

2 y ago

Quite welcome ! Good luck with your future choices !! Smiley Happy

New Poster

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4 Messages

2 y ago

Thank you for your help.

 

I think I am just going to another ISP provider.

New Poster

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4 Messages

2 y ago

Has the modem been power-cycled lately ?  yes no change in speed

 

What is your upload speed ?  12mpbs

 

Is this with a WiFi connection ? Yes

 

If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ? Speed increases by +\- 10mpbs on ethernet cable.

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