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Firmware updates for TP-Link W7960
How do I get an firware update pushed to my modem? I upgraded my speed but not getting it. Xfinity says it the equipment. My tech guys says they have not updated the firmware
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How do I get an firware update pushed to my modem? I upgraded my speed but not getting it. Xfinity says it the equipment. My tech guys says they have not updated the firmware
EG
Expert
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111.5K Messages
5 years ago
Comcast automatically keeps the firmware updated. What makes you think that you need a firmware update ? Most times it's not a firmware problem. Speeds are controlled by the configuration / bootfile that they push to the modem. Has the modem been power-cycled lately ? This can help to pull a new configuration file if it is actually queued / present on the system,
Which speed tier did you upgrade from and to ? What is the upload speed that you are currently getting ?
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EG
Expert
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111.5K Messages
5 years ago
You said: "He looked at firrmware and not updated for 2 years"
Means nothing. As stated, speeds are controlled by the configuration file.
I'll ask this again: Has the modem been power-cycled lately ? What is your upload speed ?
Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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MikeP181
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5 years ago
I went from 100 to 200. Only two people in the hose.
Tech was out. speed to modem is over. He looked at firrmware and not updated for 2 years
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EG
Expert
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111.5K Messages
5 years ago
What are you using to test the speed ? Does it have a 10/100/1000 (gigabit) ethernet port ? And where are you testing it ?
Download this app and test with it;
https://www.speedtest.net/apps
It bypasses the browser. Post the results.
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EG
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111.5K Messages
5 years ago
Quite welcome ! Good luck with your future choices !!
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MikeP181
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4 Messages
5 years ago
Thank you for your help.
I think I am just going to another ISP provider.
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MikeP181
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5 years ago
Has the modem been power-cycled lately ? yes no change in speed
What is your upload speed ? 12mpbs
Is this with a WiFi connection ? Yes
If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ? Speed increases by +\- 10mpbs on ethernet cable.
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