Contributor
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87 Messages
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link]
Is this a legit email? A problem is that I'm out of the state, away from home, probably through next Wednesday.
BruceW
Gold Problem Solver
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27.6K Messages
2 months ago
This is some sort of scam. Do not click! Note:
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XfinityRoberto
Official Employee
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2.4K Messages
2 months ago
I have not seen any emails sent out regarding firmware updates. All of our firmware updates to Comcast modems get pushed automatically over night if there is a new firmware update that the modem needs.
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user_eb9ggj
Visitor
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1 Message
4 hours ago
I just got the same email. It's deceptive because the "from" email (see above) looks legit. My Comcast email program marked it as spam, so I was suspicious already, but appreciate this forum and communication to confirm. Thanks!
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