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Wednesday, May 20th, 2026 11:36 AM

Firmware Update

Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link]

Is this a legit email? A problem is that I'm out of the state, away from home, probably through next Wednesday. 

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2 hours ago

... The link given is a Google address ... update the firmware on my Gateway router ...

This is some sort of scam. Do not click! Note:

  • Comcast/Xfinity would most likely direct you to  a Comcast,com or Xfinity.com address, not Google. 
  • Users cannot update firmware on their Gateway routers, only Comcast/Xfinity can do that.

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