UpdateFirmware9's profile

Frequent Visitor

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6 Messages

Fri, Oct 4, 2019 7:00 AM

Firmware update needed

Can a Comcast employee please update the firmware on my Netgear C6300. I have the MAC address and the phone support says it’s not their job to support third party routers/modems. But the Netgear website says it is, and other posts on here show that Comcast does push the firmware updates to third party routers/modems.

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Responses

EG

Expert

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87.9K Messages

2 y ago

The device will pull the most current firmware load that is queued on the system the very first time it is connected to a live Comcast signal feed and is powered on.

EG

Expert

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87.9K Messages

2 y ago

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. 

You should get a reply here in your topic. Good luck !

Frequent Visitor

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6 Messages

2 y ago

Thats what they tell me. Spent almost 8 hours on the phone with them and Netgear about this. 

EG

Expert

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87.9K Messages

2 y ago

Are you certain that it has been fully activated for service by them ?

Frequent Visitor

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6 Messages

2 y ago

Not if it’s a brand new modem that isn’t on the current firmware. The firmware mismatch is causing my modem to not be able to go online to the Comcast network.
EG

Expert

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87.9K Messages

2 y ago

Their system automatically keeps the firmware updated for modems and combo gateway devices with the latest versions from the manufacturers.

EG

Expert

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87.9K Messages

2 y ago

Can you browse to websites ?

Frequent Visitor

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6 Messages

2 y ago

Modem/router has been plugged in, connected to the Comcast signal, signal is good, and powered on.  Modem/router has been setup with Comcast. You can send the restart signal and ping the modem. It talks to Comcast. Firmware has not been updated. 

Frequent Visitor

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6 Messages

2 y ago

No. 

Frequent Visitor

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6 Messages

2 y ago

Thank you!

Official Employee

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1K Messages

2 y ago

Hello UpdateFirmware9, thank you for reaching out here and welcome to our forums.  Firmware should be automaically updated as stated above but I would like to help review your modem and services further on my side and help troubleshoot further.  Please send us a private message with your full name to begin.

 

Thank you

Regular Visitor

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1 Message

1 y ago

I'm in the same boat here - i have a cm1000-nas that has an outdated firmware according to netgear - after hours with netgear, they are saying comcast needs to upgrade to v6.01.02 - I notice in the netgear logs,

 

The issue i'm facing is not receiving the 1gb down / 35 up, more like 400-600 down, and pegged 20 up. In the netgear genie logs i notice this as well. Can a comcast employee please provide assistance?

 

Error (4) SW Upgrade Failed Before Download - Server not Present
  Notice (6) SW Download INIT - Via Config file d11_m_cm1000_gigabit_c01.cm

 

 

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