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user_547fcc
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Wednesday, March 9th, 2022 7:15 PM

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firmware update for Netgear CM500

I just replaced my Arris SB6190 with a netgear CM500 because it does not have the firmware issue that affects the Arris. The firmware in the CM500 is 1.01.14 based on my review via the admin console of the modem. Currently, the latest Comcast firmware version for this modem is 1.01.15.  How would I go about getting the vastest firmware version pushed to me. I have read I cannot do it myself so I am asking how and when Comcast might do it for me. 

Thanks

Bob

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3 years ago

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Accepted Solution

EG

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110.1K Messages

3 years ago

The Netgear site shows that that version is for the CM500V;

Cable Modems:

Modem

Comcast (Deployed Firmware)

Spectrum (Approved Firmware)

Cox (Approved Firmware)

All other ISPs (Production Firmware)

CM400

V2.01.06

V1.01.21

V2.01.02

V2.01.04

CM500

V1.01.14

V1.01.09

V1.01.11

V1.01.14

CM500V

V1.01.15

N/A

N/A

N/A

2

0

user_547fcc

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2 Messages

@EG​ thanks.  I have the none Voice version of the CM500. Actually it is the CM500100NAS modem.  I think I am Ok with the 1.01.14 version of firmware now that you clarified.

Bob

3 years ago

0

EG

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110.1K Messages

Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

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