@Melonhead2 Welcome to our community forum! Your online security is a top priority so I want to direct you to the best place to get help. Please contact our Customer Security Assurance team and they have all the necessary tools at their disposal to investigate this concern for you.
Hello, and thank you for your response. After taking time to think about the situation, I believe that the problem stems from my phone being hacked. I am currently working with Bitdefender mobile to try to take care of the problem. Unfortunately I installed the new security measures after the deed was done. So I'm not sure if Xfinity will be able to help. Any thoughts?
@Melonhead2 I'm glad you have someone working with you to get to the root cause of this incident. Without knowing the intricate details of the unique situation, I'm not able to offer helpful advice. I would recommend reaching out to our Customer Security Assurance team to see if they're able to help the investigation. They are experts when it comes to online security and I'm confident they will lead you towards the best possible resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
•
1.9K Messages
1 month ago
@Melonhead2 Welcome to our community forum! Your online security is a top priority so I want to direct you to the best place to get help. Please contact our Customer Security Assurance team and they have all the necessary tools at their disposal to investigate this concern for you.
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