File complaint

the service at Xfinity store in Sebring is horrendous .  Just to talk to anyone takes hours. I had to cancel my service because my spouse passed away. I spoke to the store manager explained why I had to move . He stated that I had a two year contract. I told him that I had Xfinity at my new address, and he replied in that case I waive the early termination fee.

several months later I received a bill for $227. Back to the store, wait for two hours and talked to a representative. The store manager whom I had talked too was no longer there and left no note regarding my issue. The response was the bill is valid in short calling me a liar.

Fast forward, I have a renter in the house who needs int Internet. Spending two days 2 plus hours each day in the store trying resolve the issue. Each day there are dozens of of people waiting to be helped sitting there for hours.

I succumbed and paid the bill just to get service for my renter.

I there were any other company here I switch in a heartbeat. 

SUGGESTION: Have someone in management visit the store discreetly, observe the operation , and you will also be disgusted as ALL the customers in Sebring are.