Visitor
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2 Messages
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B.
(Jasmine B.
Escalation Specialist
Xfinity | Executive Customer Relations
Office: [Edited: "Personal Information"])
to respond to my follow up to her email about wrongfull account charges to an account that has been paid off and closed since 2022. Besides having to wait for two weeks for a response from her, I would also like to point out when I went 4 days without responding due to a double funeral I had deal with, zhe sent a very unprofessional, very passive aggressive email. For an escalation specialist, she's terrible at de-escalating. I look forward to being contacted by an employee that will actually complete their job.
XfinityJosephA
Official Employee
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2.2K Messages
7 hours ago
Hello, @user_ru68ao our team can help with your account and follow up on the pending work. Thanks for the post and for reaching out to us here on Forums. Please send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
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