Skip to main content
user_twjokk
1st Topic

Visitor

 • 

1 Message

09/29/2026 2:30 PM

Fifth Xfinity outage in four days — need escalation

This is now the fifth confirmed Xfinity area outage affecting my service in four days. I work from home and these repeated outages are significantly interfering with my ability to work. These are confirmed area outages, not an issue with my modem/router.

I tried calling 1-800-XFINITY, but because there is currently an outage, the automated system will not allow me to speak with a representative.

I need someone to review why my area is experiencing repeated outages, determine whether there is an ongoing network/infrastructure issue, and escalate this appropriately. I would also like my account reviewed for outage credits.

Question

 • 

Updated 

24 days ago

41

2

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

3.2K Messages

24 days ago

 

user_twjokk Hello, and thanks for reaching out on our Xfinity Community Forums. I'm sorry you've been dealing with these repeated service interruptions, especially while working from home. I'd be happy to take a closer look at the account, review what's been happening in your area, and check on any applicable service credits. Please send me a direct message with your full name and service address, and I'll be glad to help.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

0

0

EG

Expert

 • 

122.4K Messages

24 days ago

@user_twjokk @XfinityChristy 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

0

forum icon

New to the Community?

Start Here