Fifth Xfinity outage in four days — need escalation

This is now the fifth confirmed Xfinity area outage affecting my service in four days. I work from home and these repeated outages are significantly interfering with my ability to work. These are confirmed area outages, not an issue with my modem/router.

I tried calling 1-800-XFINITY, but because there is currently an outage, the automated system will not allow me to speak with a representative.

I need someone to review why my area is experiencing repeated outages, determine whether there is an ongoing network/infrastructure issue, and escalate this appropriately. I would also like my account reviewed for outage credits.