Visitor
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2 Messages
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the store (no help) the sales guy who said it would work (no help) several calls to tech support (no help). At this point I’m ready to give up and switch back to my old provider. The xer10 hardly covers any of my house and I was told it would cover my backyard as well.
XfinityKam
Official Employee
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245 Messages
7 hours ago
@user_9zovgo I understand the frustration that’s a lot to go through.
Your gateway can work with a mesh system, but it needs to be set up correctly. To use your mesh, the gateway has to be in Bridge Mode, which turns off its WiFi so your mesh can take over. If that didn’t fully complete (or something like xFi Pods is still active), the mesh won’t work properly.
The coverage you’re describing is exactly where mesh should help it just sounds like the setup didn’t finish correctly. Have to checked settings in our Xfinity APP?
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