U

Visitor

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3 Messages

Tue, Nov 30, 2021 3:45 PM

Fiber Installed this Summer..why is upload still maxed at 40?

When they upgraded my neighborhood lines to fiber, the Xfinity employee told me I would see a boost in speed (correct...have 1,200, but regularly see 1,400 Mbps)...and I asked about upload speed since that seems to be the main benefit to fiber cable.  He said I should see a big boost automatically with that as well, but it is still at around 40 Mbps as it was before. 

Seems like an automatic thing Xfinity has to do? 

Accepted Solution

EG

Expert

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91.6K Messages

2 m ago

O/k so unless you actually have fiber coming into your premises, it's still coax cable being used for the so-called (last mile) from the neighborhood node on the poles to your premises. So no matter what they have upgraded in the neighborhood infrastructure / lines, your service and speeds will remain to be the same. The speeds you quoted are exactly the ones delivered by coax cable and having the Gigabit speed tier. The reason you get 1400 down is due to their 20% speed overprovisioning.

BruceW

Gold Problem Solver

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23.3K Messages

2 m ago

"... I asked about upload speed ... He said I should see a big boost automatically with that as well ..."

The agent was probably incorrect. The only way I know of to get upload speed above 35-40 is by subscribing to their symmetrical 2Gbps Gigabit Pro fiber service, if it is offered in your location.

(edited)

Visitor

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3 Messages

@BruceW my current service is the max one allowed on their site (I think), so I’m unable to “upgrade” at this point. 

(edited)

Visitor

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3 Messages

2 m ago

Thanks…makes sense. I guess they are waiting to provide the updated service to homes. 

EG

Expert

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91.6K Messages

@user_b18ed5

It's not going to be an automatic / overall thing. As stated by @BruceW, it needs to be available in one's area. It's going to be a very long time (if ever) that their entire system will be all fiber. 

(edited)

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