Contributor
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39 Messages
FDX and XB10 still receiving 100Mbps upload
I have had Full Duplex at my address for a little over a week, and I also have the XB10 Gateway. I got an email last week stating able to get symmetrical speeds if I upgraded my gateway. So I did that, and I am still getting 1000Mbps/100Mbps. I have called so many times, and the overseas reps don't even know what I am talking about. Please.




XfinitySeth
Official Employee
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1.4K Messages
4 hours ago
Hey there BrandonF30 👋 Symmetrical speed coming to your area is super exciting, so I'm glad that's been the case for your area recently! Above all we want you to be able to take advantage of that increased upload speed fully, so if that hasn't come through for you yet, we'd be happy to figure out why.
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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