Visitor
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1 Message
False Advertising!
Why log into your Xfinity account, click upgrade your internet speed, they show you your current plan and show options all the way up to 2 gig speed and its on special, $65/month for 5 years. I click it, it goes all the way through but stops at check out with an error. Call the non-speaking reps and all you hear is....New Customers Only. There is NO special notes, no indication of anything showing its for new customers only. If so that would be fine but to post it and show it as an upgrade you can have, at that price and then deny it to you is false advertising.
EG
Expert
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114.2K Messages
8 hours ago
Moved here.
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EG
Expert
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114.2K Messages
8 hours ago
Moved here..
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XfinityAlfonso
Official Employee
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2.1K Messages
6 hours ago
Good evening user_y2eudy thank you so much for taking the time to reach out here via our Xfinity Forums and sharing your thoughts while looking for a new discount plan. We do offer both new and existing customer promotions, and these can vary from account to account. We'd love to check and see if that $65x5 years plan is fully available on the account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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