Visitor
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4 Messages
Fallback for non-approved but capable modems
I have the Arris S34 which is fully compatible and works great with Xfinity's network after the upgrade.
The way that I know this is that I use it to connect to Xfinity and get 2.2. to 2.3Gbp on all six workstations on my LAN.
But this is only the case if they have me listed as using their gateway. I'm not using their gateway and have their gateway in a box on my shelf.
When they remove the gateway, a default profile is conrfigured for my account limiting my access speed to 400Mbps. Even though my account shows my modem and it's the only way I have connected to Xfinity, as soon as they remove their gateway from my account, the speed drops. When they add it back, I get full speed again.
The tech support on Reddit claims that there is nothing they can do because the Arris S34 is not listed as an approved modem.
Lots of other people are using the S34 Modem and mine works with no problems if they send the same codepage that their gateway uses apparently. Do I have to spoof my MAC address on my modem to make them think it's an S33?
Why can't they just send the same codepage that they are without having their gateway on my accoun t(even though it's not used or connected).
BruceW
Gold Problem Solver
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26.7K Messages
6 hours ago
That's incorrect. Follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned, and then under the heading "Compatible modems for enhanced speeds" ("modems that support 100 Mbps upload speeds and above") click the Arris list. The S34 is on that list and so is compatible with higher upload speeds and is rated for "Wired download speed: Up to 2.32 Gbps".
I know of no way to spoof the MAC of a straight cable modem like the S34.
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