Visitor
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4 Messages
Failed to acquire FEC framing
I am experiencing a persistent issue with my internet connection that has been ongoing for several weeks. Despite multiple calls to your customer support team, the problem has yet to be resolved.
I was initially advised by one of your technicians to replace my modem, which I did, but unfortunately, the issue has persisted. I have since made several additional calls to report the ongoing issue, and each time I am instructed to reboot the modem, which has not resolved the problem.
Upon further investigation, I pulled the logs from my modem and found numerous entries indicating that it has "Failed to acquire FEC framing" and "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing". I have included the full log below for your reference.
This has been a very frustrating experience, as I have been paying for a service that I am not receiving. This is affecting my ability to work, and I am forced now to consider alternative providers in my area. I would appreciate it if you could provide me with a prompt resolution to this issue.
Thank you for your attention to this matter.
Sun Apr 30 15:11:15 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:11:16 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:11:33 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:11:34 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:11:51 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:11:52 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:12:09 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:12:10 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:12:30 2023 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:12:36 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:12:46 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:12:55 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:13:16 2023 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:13:23 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:13:33 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:13:42 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:14:19 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:14:26 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:14:28 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:14:32 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:14:38 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:15:05 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:15:11 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:15:27 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:15:28 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:15:45 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:16:16 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:16:21 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:16:23 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:16:33 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:24:59 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:25:32 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:26:18 2023 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:26:32 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:26:42 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:27:03 2023 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:27:27 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:27:37 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:28:13 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:28:16 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:28:16 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:28:19 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:28:22 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:28:26 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:28:29 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:28:39 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:28:49 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:28:51 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:29:08 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:29:09 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:29:26 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:29:27 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:29:44 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:29:45 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:30:02 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:30:36 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:30:38 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:30:46 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:31:11 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:31:15 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:31:31 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:31:32 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:31:49 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:31:51 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:32:07 2023 Critical (3) No UCDs Received - Timeout;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:32:28 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:32:29 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:32:41 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:32:46 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:32:48 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:32:58 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:33:33 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:33:56 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:33:57 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:34:12 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:34:12 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:34:14 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:34:24 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:34:29 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:34:38 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:34:58 2023 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:35:14 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:35:24 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:35:27 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:35:33 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:35:34 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:35:35 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:35:36 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:35:36 2023 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:36:12 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:36:14 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:36:14 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:36:14 2023 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 30 15:36:24 2023 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:37:23 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:37:56 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Sun Apr 30 15:38:41 2023 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 30 15:38:56 2023 Critical (3) No Ranging Response received - T3 time-out
Accepted Solution
EG
Expert
•
111K Messages
2 years ago
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
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user_e5521a
Visitor
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4 Messages
2 years ago
When my connection drops, the modem only shows a single channel and it says that docsis access is denied.
When I have connectivity, I see all channels connected, although, with relatively weak signals between 12.5dBm
and 13.5dBm
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user_e5521a
Visitor
•
4 Messages
2 years ago
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user_e5521a
Visitor
•
4 Messages
2 years ago
Here are the signal levels to my modem when the service is working.
The fluctuation occurs without any changes on my part
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