Hello, user_wyuezm! Thank you for joining the Forums community! To hard reset an Xfinity gateway (router/modem), locate the reset button (often a small, recessed pinhole) on the back of the device, press and hold it for 30 seconds with a paperclip or similar object, then release it and allow the gateway to reboot. This will restore the gateway to its factory default settings, erasing any custom configurations like the Wi-Fi name and password.
XfinityThomasA
Official Employee
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2.7K Messages
6 days ago
Hello, user_wyuezm! Thank you for joining the Forums community! To hard reset an Xfinity gateway (router/modem), locate the reset button (often a small, recessed pinhole) on the back of the device, press and hold it for 30 seconds with a paperclip or similar object, then release it and allow the gateway to reboot. This will restore the gateway to its factory default settings, erasing any custom configurations like the Wi-Fi name and password.
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EG
Expert
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112.5K Messages
6 days ago
@user_wyuezm
Or use the WPS button if it doesn't have a reset button hole. Hold in for 25-30 seconds.
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