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2 Messages
Thursday, March 19th, 2026 11:52 PM
I have tried to factory reset my modem. It simply restarted the router.
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Expert
117.4K Messages
29 days ago
Are you holding the reset button in for at least 25-30 seconds ?
@EG yes. I hold it until the lights on the back blink.
28 days ago
Hmmm. Ok then you could try to reset it using their Xfinity App.
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem#:~:text=Restart%20your%20Xfinity%20Gateway%20with%20the%20Xfinity%20app&text=In%20the%20Xfinity%20app%3A,Select%20Restart%20your%20Gateway
Scroll down to "Restart your Xfinity Gateway with the Xfinity app".
Still no joy, get it swapped out for another, it may be malfunctioning. Good luck.
EG
Expert
•
117.4K Messages
29 days ago
Are you holding the reset button in for at least 25-30 seconds ?
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EG
Expert
•
117.4K Messages
28 days ago
Hmmm. Ok then you could try to reset it using their Xfinity App.
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem#:~:text=Restart%20your%20Xfinity%20Gateway%20with%20the%20Xfinity%20app&text=In%20the%20Xfinity%20app%3A,Select%20Restart%20your%20Gateway
Scroll down to "Restart your Xfinity Gateway with the Xfinity app".
Still no joy, get it swapped out for another, it may be malfunctioning. Good luck.
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