2 Messages
Factory reset gateway
Hi, I'm trying to use bridge mode but I forgot user and password. I followed the instruction to factory reset and be able to login using the info on the back many times. Disconnect, press the reset button, connect while pressing for 30 seconds and wait to reset, When I use the info on the back I receive the message of "incorrect user and password. ". Is there anyway to reseat to factory? PN CGM4981COM. Thank you.
XfinityJohnG
Official Employee
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1.2K Messages
21 days ago
Thank you very much for reaching out to us here @user_b09aog. Have you attempted to sign in with the
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XfinityTony
Official Employee
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999 Messages
20 days ago
@user_b09aog Our apologies, that was a bit of a formatting error. The default username is admin and the default password is password.
Can you try leaving it plugged in and just holding down the WPS button for 30 seconds?
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