extremely slow upload

I CANNOT work this way. Ever since they have been in our neighborhood for the fiber install, my upload speeds have been throttled. I repeatedly talk to tech support and get passed around without any answers. I have all new equipment including cords, tech at house, etc, My upload speed will not go above TWO. The "special tech line" number they gave me "is not available in our area" Please advise

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XfinityRaul

Official Employee

•

1.9K Messages

23 days ago

@Kkmer Thank you for making us aware that you're having upload internet issues via Forums. I also work from home, so I know how important it is to always have a reliable connection and fast internet speeds. Have you by any chance tried resetting your modem by using the Xfinity app? How about a power cycle, have you tried that?

1

0

Kkmer

Visitor

•

3 Messages

@XfinityRaul Yes, we do that multiple times a day.

I cannot even save a doc to the cloud.

I have all new equipment, wiring, techs have been out, etc. No one can find the issue--diff devices, wired/wireless, we've done every combo

Date	Time	Connection Type	Latitude	Longitude	Download Speed (Megabits per second)	Download MB Used	Upload Speed (Megabits per second)	Upload MB Used	Latency (Milliseconds)	Server Name	External Ip	Internal Ip
4/17/2025	4:09 PM	Wifi			893.64	0	2.01	0	17	Comcast
4/17/2025	4:04 PM	Wifi			916.02	0	2.3	0	19	Comcast
4/17/2025	3:52 PM	Wifi			913.33	0	2.19	0	11	Comcast
4/16/2025	5:50 PM	Wifi			914.9	0	2.02	0	18	Comcast
4/4/2025	9:19 AM	Wifi			763.63	0	2.43	0	15	Comcast
4/4/2025	9:18 AM	Wifi			752.19	0	2.03	0	14	Comcast
4/3/2025	1:33 PM	Wifi			858.16	0	1.43	0	17	Boost Mobile
4/2/2025	1:47 PM	Wifi			941.63	0	1.43	0	14	Boost Mobile
4/2/2025	1:24 PM	Wifi			877.33	0	2.12	0	14	Comcast
3/22/2025	6:24 PM	Wifi			820.96	0	2.23	0	16	Comcast
2/25/2025	3:14 PM	Wifi			878.65	0	2.04	0	16	Comcast
2/22/2025	7:47 AM	Wifi			902.44	0	2.11	0	14	Comcast
2/22/2025	7:36 AM	Wifi			754.86	0	2.46	0	26	Comcast
2/21/2025	2:25 PM	Wifi			855.46	0	2.11	0	16	Comcast
2/21/2025	1:49 PM	Wifi			683.95	0	1.94	0	11	Comcast
2/21/2025	1:44 PM	Wifi			924.54	0	2.24	0	17	Comcast
2/21/2025	1:41 PM	Wifi			908.2	0	2.42	0	13	Tachus Fiber Internet
2/19/2025	8:22 AM	Wifi			850.2	0	1.54	0	20	Tachus Fiber Internet
2/15/2025	2:45 PM	Wifi			923.29	0	2.86	0	17	Comcast
2/15/2025	2:44 PM	Wifi			941.14	0	3.95	0	24	Tachus Fiber Internet
2/15/2025	2:38 PM	Wifi			874.77	0	1.27	0	18	Boost Mobile
2/15/2025	2:35 PM	Wifi			819.12	0	1.17	0	14	Boost Mobile
1/24/2025	8:17 PM	Wifi			944.1	0	36.51	0	23	Comcast
1/23/2025	6:51 AM	Wifi			931.37	0	354.17	0	14	Comcast
1/22/2025	7:08 AM	Wifi			899.85	0	34.98	0	14	Comcast
1/22/2025	7:01 AM	Wifi			924.07	0	39.6	0	24	Comcast
1/22/2025	6:32 AM	Wifi			933.75	0	39.76	0	17	Comcast
1/22/2025	6:05 AM	Wifi			911.68	0	39.7	0	17	Comcast
1/22/2025	5:58 AM	Wifi			924.1	0	39.53	0	17	Comcast
1/22/2025	5:52 AM	Wifi			933.86	0	39.16	0	18	Comcast
1/21/2025	8:20 AM	Wifi			930.9	0	36.92	0	12	Comcast
1/21/2025	7:36 AM	Wifi			917.64	0	36.71	0	14	Comcast
1/21/2025	7:04 AM	Wifi			839.56	0	35.6	0	19	Comcast
1/20/2025	11:39 PM	Wifi			928.03	0	34.78	0	22	Comcast
1/20/2025	10:29 PM	Wifi			893.23	0	285.69	0	24	Comcast
1/20/2025	2:01 PM	Wifi			924.67	0	354.2	0	18	Comcast
1/20/2025	1:59 PM	Wifi			104.79	0	271.88	0	22	Comcast
1/20/2025	1:55 PM	Wifi			933.01	0	36.82	0	14	Comcast
1/20/2025	1:45 PM	Wifi			940.35	0	36.09	0	13	Comcast
1/20/2025	1:38 PM	Wifi			905.44	0	32.98	0	13	Comcast
1/20/2025	1:29 PM	Wifi			946.69	0	36.33	0	23	Comcast
1/20/2025	1:21 PM	Wifi			928.64	0	35.36	0	18	Comcast
1/20/2025	1:17 PM	Wifi			938.58	0	36.75	0	17	Comcast
1/20/2025	1:12 PM	Wifi			934.79	0	35.94	0	18	Comcast
1/20/2025	1:01 PM	Wifi			938.95	0	37.02	0	19	Comcast
1/20/2025	12:59 PM	Wifi			878.44	0	36.88	0	16	Comcast
1/20/2025	12:55 PM	Wifi			933.27	0	36.4	0	20	Comcast
1/20/2025	12:53 PM	Wifi			928.02	0	36.52	0	23	Comcast
1/20/2025	12:50 PM	Wifi			880.86	0	30.54	0	15	Comcast
1/20/2025	12:48 PM	Wifi			342.39	0	33.62	0	21	Comcast
1/19/2025	4:58 PM	Wifi			878.93	0	343.08	0	18	Comcast
1/19/2025	4:55 PM	Wifi			939.4	0	202.22	0	15	Comcast
1/19/2025	4:54 PM	Wifi			789.82	0	179.62	0	20	Comcast
1/19/2025	4:06 PM	Wifi			890.39	0	355.58	0	14	Comcast
1/19/2025	3:58 PM	Wifi			928.42	0	349.89	0	13	Comcast
1/19/2025	3:55 PM	Wifi			932.4	0	355.45	0	15	Comcast
1/19/2025	3:47 PM	Wifi			857.59	0	272.28	0	14	Comcast
1/19/2025	3:45 PM	Wifi			895.15	0	355.66	0	15	Comcast
1/19/2025	3:44 PM	Wifi			912.12	0	352.9	0	15	Comcast
1/19/2025	3:26 PM	Wifi			927.24	0	36.7	0	20	Comcast
1/19/2025	2:23 PM	Wifi			859.31	0	36.8	0	17	Comcast
1/19/2025	1:59 PM	Wifi			876.73	0	36.59	0	516	Comcast
1/19/2025	12:03 PM	Wifi			914.22	0	36.83	0	30	Comcast
1/19/2025	12:00 PM	Wifi			942.98	0	36.54	0	17	Brightspeed
1/19/2025	11:56 AM	Wifi			928.03	0	36.55	0	18	Brightspeed
1/19/2025	11:54 AM	Wifi			939.85	0	37.21	0	21	Brightspeed
1/19/2025	8:58 AM	Wifi			942.9	0	243.39	0	15	Brightspeed
1/19/2025	8:56 AM	Wifi			934.8	0	343.77	0	21	Brightspeed
1/19/2025	8:51 AM	Wifi			946.24	0	337.79	0	14	Comcast
1/19/2025	8:39 AM	Wifi			936.32	0	253.61	0	17	Tachus Fiber Internet
1/19/2025	8:23 AM	Wifi			831.07	0	298.57	0	17	Tachus Fiber Internet
1/18/2025	9:49 AM	Wifi			939.94	0	36.84	0	18	Tachus Fiber Internet

[Edited: locations and IP]

(edited)

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10 days ago

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Your Home Network

Kkmer

extremely slow upload

XfinityRaul

Kkmer

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