Extremely Slow Upload Speeds

I have been using Xfinity for about 7 months now, when I first signed up I was paying for the 400mbps plan. While gaming I notice that there was a lot of buffering and lagging. I went through all of the troubleshooting guides that are available on the Xfinity website/app and still nothing. Thinking that this mbps wasn't enough for the amount of bandwidth usage we have in our house I decided to upgrade to the 1.0 Gbps plan. Within the week of upgrading my internet it was still buffering and lagging atrociously. I ran some tests and noticed that for several days at a time I was getting 0.5 - 2.0 mbps Upload speeds which is what primarily affects gaming related activities. Again going through all the troubleshooting guides and steps to no avail. we are paying for a plan with 20 mbps upload speeds!!! how do I resolve this issue?

Responses

XfinityEva

Official Employee

•

1.6K Messages

1 year ago

Hello @TreyGardner72 thank you for visiting our forums for help with your connection. We appreciate you going through our Xfinity Internet Connection Troubleshooting Tips we may need to look more into your connection as far as issues in the area and/or maybe need to have a technician assist as some issues may require more than remote troubleshooting.

Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
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TreyGardner72

Extremely Slow Upload Speeds

XfinityEva

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