Pengyy's profile

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1 Message

Thu, Apr 16, 2020 10:00 PM

Extremely Slow Upload Speeds

Ever since I switched to a wifi that an agent said was the exact same but less price, the upload speed took a big dive, I should be getting 10mb/s but right now I'm struggling to get 2mb/s. I know it may be because of the corona, but this problem has been persisting for 4 months and having the virus having more people work from home it has just been worse. I have tried contacting agents several times but they never try to fix my upload speed problem, they always try for the download speed, even though at the beginning I've always said the download speed is fine.



Official Employee


6.7K Messages

1 y ago

Hi Pengyy. Thank you for visiting and posting on our Forum. We apologize for the delay in getting to you, and we truly appreciate your patience. I can assist with troubleshooting your Upload speed issues. Please send me a private message and include your full name so I can get started. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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