1 Message
extremely slow upload speed
Hey there. I did multiple speed checks on my internet and download speed is perfectly fine but upload speed has been terrible for a while. I sometimes stream on twitch and before it was manageable but now its just not possible. My upload speed is listed as 2mbps which is crazy. The app says I should have 100mbps in my plan but even just 30 would be ok for me. The ai assistant doesn't help at all so I figured I'd ask here. I've tried unplugging, restarting, taking devices off the network, and all that. I do live in apartment but the router is my own.
XfinityChelseaB
Official Employee
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1.6K Messages
22 days ago
Hello @user_74j6zn, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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110.1K Messages
22 days ago
@user_74j6zn @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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