1 Message
Extremely slow speeds after nearby Xfinity work
Hi everyone. I was wondering if there is any advice for my situation that has been going on for about 5 or 6 weeks now. I've gotten multiple texts from Xfinity saying there is a problem with the network in my area, then they say it is resolved. But ever since then, my speeds have been less than 10mbps when we typically get 300+. I've talked with 5 different agents who had all sorts of different answers and have had 3 techs visit my home who insist the problem is everything from my equipment being bad to the outside line being bad. Even after replacing all my equipment, it still doesn't work but they have no answers. Sometimes it will seemed to be fixed and return to normal for a few days, only to go back to the slow speeds for a week or two at a time.
I liked the speeds I got from Xfinity, but this is quickly approaching the point where I'll have to switch providers because there is no one at Xfinity to help me. Any help or advice would be appreciated!
XfinityRay
Official Employee
•
2.7K Messages
9 days ago
Hi there, user_agyxli! I am sorry to hear that after all of the completed work that your service is still running slow. We are happy to further help and will get to the bottom of this. I want to check your account so I can view the visits, area, and a diagnostic report.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0