2 Messages
extremely slow download speeds
We pay for 400 mbps download speeds, and I just tested my speed on Xfinity, and I am getting 86. My laptop is located right next to the router. Why are my speeds so slow?
2 Messages
We pay for 400 mbps download speeds, and I just tested my speed on Xfinity, and I am getting 86. My laptop is located right next to the router. Why are my speeds so slow?
XfinityRichard
Official Employee
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1.8K Messages
10 months ago
Hi there, @user_lizduc85 I'm so sorry for the inconvenience you are experiencing with your slow Internet speeds, I know how frustrating that is for you. Since it's been a few days since you posted, are you still experiencing slow speeds?-Richard
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EG
Expert
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110.1K Messages
10 months ago
@user_lizduc85
As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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user_k13tur
1 Message
10 months ago
I pay for 300mbps and when I checked my download speed it is only 51 and it is right next to my router? Please help?
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EG
Expert
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110.1K Messages
10 months ago
@user_k13tur
Please create a new topic of your own here on this board detailing your issue. Thanks.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's thread can delay getting help.
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