Extremely slow / cutting out Wi-Fi and Ethernet

user_xi2hes Hello and thank you for reaching our via our Xfinty Community Forum. I understand how frustrating slow or unreliable internet can be, especially when you have a high-speed connection. You are in the right place to get help getting to the bottom of this issue. Several factors might be causing these the slow connection with your Wi-Fi and Ethernet, even with an internet speed of 1000 Mbps. Outdated equipment, such as computers and routers, can significantly impact performance. Similarly, using older versions of web browsers like Edge, Chrome, Firefox, or Safari can slow things down. It's also important to ensure you're using proper Ethernet cables; for the best results, we recommend Cat5e or Cat6 cables for wired connections.

 

Have you recently moved your Xb8 Gateway to a new location? The placement of your Wireless Gateway is crucial for optimal Wi-Fi quality. Placing it in a central location, away from thick surfaces and crowded areas, can significantly enhance your connection. I'm here to help and would be happy to troubleshoot the connection to your home with you. Please let me know if there's anything else I can assist with. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

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