Extremely high Uncorrectable Codewords, Multiple Drops throughout the day.
Been trying to understand and get help from Comcast but it has been a very frustrating experience. My gateway is reporting very high number of Uncorrectable Codewords on all channels, the connection drops out everyday for ~30 seconds 15+ times or so. I have connected my modem directly to the line that feeds into the house, esentially bypassing the splitter and it's the same result. Uncorrectable Codewords starts to add up fast and connection drops frequently.
I have called in multiple times and the standard response has been due to COVID-19 we cannot send a tech out to inspect the line or the node. Not sure what I can do or try at this point.