Visitor
•
2 Messages
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
Visitor
•
2 Messages
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
XfinityRay
Official Employee
•
4.1K Messages
5 hours ago
Good evening, @user_s5e04d! I am sorry to hear your service has been slow since the area interruption. We are glad you reached out so we can get to the bottom of this!
We recommend resetting your equipment if you haven't already.
This handy link from our Knowledge Base here on the Xfinity Forums goes over troubleshooting steps such as checking signal levels and running a traceroute, https://forums.xfinity.com/conversations/internet/answered-how-to-troubleshoot-your-xfinity-internet-and-wifi-connection/602da485c5375f08cd8035b7.
The Xfinity app is also great as you can send signals and check for any further area concerns. Sometimes an area signal issue can pop back up as everyone gets back online that has to be adjusted.
What troubleshooting steps have you tried?
Are you noticing this on all your devices or a specific device?
Are you noticing this when surfing, gaming, streaming, or maybe all of the above?
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