1 Message
Extremely frustrated with Network congestion!
Every day between the time of 5pm-11pm my internet becomes completely unusable. I traded in my gateway for another new one already. Performing speed tests show I recieve between 0.00-350mbps of my 1200mbps connection with it constantly dropping to 0 every 2-3 seconds with the test simply erroring out at times. I call the xfinity number and can't speak to a representative. I use the mobile app and it says that I will be charged for a technician coming to my house to investigate a problem clearly on xfinity's end. If I can't resolve this issue by the weekend I'm bringing my equipment in and switching ISPs this is completely horrible customer service.
XfinityRaul
Official Employee
•
2K Messages
4 months ago
@user_oywnak I understand if that you wouldn't want to pay for a technician. Charges may apply for service visits when Comcast-owned facilities or equipment rented to you by Comcast are not the source of the problem with your service. For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services.
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