Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep customers informed of their efforts to restore service. I tried contacting customer service about a downed cable box with wires hanging and the machine would not connect me with an agent, just took me around in circles. This is by far the worst customer service experience I have ever had with Xfinity. I am extremely disappointed and will be looking for another internet provider after this.