Contributor
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34 Messages
extreme slow speeds and low power on GB
Can someone please tell me who Xfinity can fix this? Ive spent endless house on the phone had "techinicans" come over and no one will help me. I pay for GB and get about 50-60 down. The issue is my upload power is to low and no one will work with me
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EG
Expert
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88K Messages
2 y ago
All of the signal stats are fine. What is the exact make and model number of that modem ?
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spoolings
Contributor
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34 Messages
2 y ago
Ariss T25
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spoolings
Contributor
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34 Messages
2 y ago
https://imgur.com/Gb1b0WD
https://imgur.com/a/2vrW6bq
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spoolings
Contributor
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34 Messages
2 y ago
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EG
Expert
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88K Messages
2 y ago
Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.
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spoolings
Contributor
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34 Messages
2 y ago
image linked posted
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EG
Expert
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88K Messages
2 y ago
Same thing...
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EG
Expert
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88K Messages
2 y ago
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spoolings
Contributor
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34 Messages
2 y ago
i dont see anything titled 3.1 *OFDM*
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spoolings
Contributor
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34 Messages
2 y ago
?THis?
https://imgur.com/nuJybNd
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EG
Expert
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88K Messages
2 y ago
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spoolings
Contributor
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34 Messages
2 y ago
https://imgur.com/3xIfQRs
https://imgur.com/lWw2iXT
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spoolings
Contributor
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34 Messages
2 y ago
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EG
Expert
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88K Messages
2 y ago
Hmmm. Everything looks o/k. They probably just have the OFDM channel mislabeled as being number 2. Not sure exactly what is wrong with your speed. What do you get for the upload speed ?
See if anything here applies;
https://forums.xfinity.com/t5/Your-Home-Network/Troubleshooting-Gigabit-internet-speeds/m-p/3145413#M290674
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spoolings
Contributor
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34 Messages
2 y ago
I will say I have purchased and tried 3 modems. The Netgear cm1150v, the Arris t25 and the Motorola one. Infinity refuses to activated anything without a phone port so those 3 are pretty much it.
All 3 have had the same speeds so I’m finding it hard to believe it’s someone thing on my end. I’ve also hardwired directly to the computer to elimate the router and same issues
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