spoolings's profile

Contributor

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34 Messages

Fri, Jan 24, 2020 3:00 PM

extreme slow speeds and low power on GB

Can someone please tell me who Xfinity can fix this? Ive spent endless house on the phone had "techinicans" come over and no one will help me. I pay for GB and get about 50-60 down. The issue is my upload power is to low and no one will work with me

 

 

Screen Shot 2020-01-24 at 6.22.55 PM.pngScreen Shot 2020-01-24 at 6.22.55 PM.png

Responses

EG

Expert

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88K Messages

2 y ago

All of the signal stats are fine. What is the exact make and model number of that modem ?

spoolings

Contributor

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34 Messages

2 y ago

Ariss T25

spoolings

Contributor

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34 Messages

2 y ago

spoolings

Contributor

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34 Messages

2 y ago

Screen Shot 2020-01-24 at 6.23.36 PM.pngScreen Shot 2020-01-24 at 6.22.55 PM.png

EG

Expert

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88K Messages

2 y ago

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

spoolings

Contributor

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34 Messages

2 y ago

image linked posted

EG

Expert

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88K Messages

2 y ago

Same thing...

EG

Expert

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88K Messages

2 y ago

O/k is there a DOCSIS 3.1 *OFDM* downstream channel also indicated on that signal status page ? If so please post it too.
spoolings

Contributor

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34 Messages

2 y ago

 


@EG wrote:
O/k is there a DOCSIS 3.1 *OFDM* downstream channel also indicated on that signal status page ? If so please post it too.


i dont see anything titled  3.1 *OFDM*

spoolings

Contributor

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34 Messages

2 y ago

EG

Expert

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88K Messages

2 y ago

Yes but would you please post Downstream 1 as Comcast does not yet offer 2 OFDM channels, so number 2 would not be locked and valid.
spoolings

Contributor

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34 Messages

2 y ago

This is all I see. This is everything from Homepage

https://imgur.com/3xIfQRs

https://imgur.com/lWw2iXT
spoolings

Contributor

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34 Messages

2 y ago

Any advise
EG

Expert

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88K Messages

2 y ago

Hmmm. Everything looks o/k. They probably just have the OFDM channel mislabeled as being number 2. Not sure exactly what is wrong with your speed. What do you get for the upload speed ?

 

See if anything here applies;

 

https://forums.xfinity.com/t5/Your-Home-Network/Troubleshooting-Gigabit-internet-speeds/m-p/3145413#M290674

spoolings

Contributor

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34 Messages

2 y ago

Also thank you for looking and helping.

I will say I have purchased and tried 3 modems. The Netgear cm1150v, the Arris t25 and the Motorola one. Infinity refuses to activated anything without a phone port so those 3 are pretty much it.

All 3 have had the same speeds so I’m finding it hard to believe it’s someone thing on my end. I’ve also hardwired directly to the computer to elimate the router and same issues

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