Biff-Tannon's profile

Contributor

 • 

430 Messages

Sunday, December 21st, 2025 6:36 PM

Extreme Internet Download Speed?

Greetings,

In my plan, I am paying for "Extreme Internet". How many BPS am I supposed to be getting with "Extreme Internet"?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

2 hours ago

Thank you, @Biff-Tannon I would need to access your account which I would need you to DM me your full first and last name along with your full service address so that I can answer that question for you.-Richard

Contributor

 • 

430 Messages

47 minutes ago

It used to say 800mbps. Nowhere can I find the mbps in my billing, services or other account features. It just says extreme in my itemized billing.

Isn't "Extreme Internet" supposed to be a certain speed such as 800 mbps. Or does Extreme Internet cover everything?

Official Employee

 • 

2.7K Messages

I can assist you, @Biff-Tannon with your account concerns, but I would need to pull up your account so I can give you the answer that you are looking for. I would need your full first and last name along with your full service address so that I can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

115K Messages

19 minutes ago

Concern moved here to the Customer Service help section. 

forum icon

New to the Community?

Start Here