New Poster
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2 Messages
Extreme data usage
I have been notified that I am over my 1 Terabyte of data which I am thoroughly confused about as we are neither gamers OR streamers. We may stream 2-3 movies/month and internet usage is only for browsing, emails and working from home part of the month.
Comcast cannot help me trouble shoot the amount of data we are supposedly using and I'm at a loss. We have changed wifi names/passwords but the data use is still abou 100GB a day right now.
Does anyone know what might be going on??
Responses
phyllisity6
New Poster
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2 Messages
2 y ago
Update: I am now actually tracking over 2 TB. There is NO WAY we are using this much data! Comcast-PLEASE INVESTIGATE.
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wxthomson
Regular Visitor
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1 Message
2 y ago
That article is nearly 4 years old.
Apparently they haven't fixed their problem yet?
I too am showing October way over what I normaly use.
Funny thing is the last 2 months of data use doesn't show on my account.
"says data not available"
3 months ago I was using about 1/2 of what they are charging me for now.
If they can't fix this I will have to switch to unlimited and make up the extra $50 by cancelling their cable TV service.
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lesmikesell
Valued Contributor
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527 Messages
2 y ago
Different version of the same problem:
https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/
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sabretooth
Problem Solver
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1.5K Messages
2 y ago
Things will change...
https://www.vice.com/en_us/article/43jbab/google-stadia-will-reveal-how-stupid-internet-data-caps-are
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lesmikesell
Valued Contributor
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527 Messages
2 y ago
When I read that article, the words that jump out are "generate additional revenue". So its not going to change without more competition in the business in every location.
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strega7
Regular Contributor
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393 Messages
2 y ago
From what I've seen, if a few hundred people complain about the same data use issue at the same time and describe the same symptoms including when the problem began, then Comcast probably will investigate. However, if it's just a few people complaining about data overages, then it seems like nothing happens on Comcast's end. As such, you're probably better off investigating yourself.
I believe Comcast themselves throw around numbers like 1% or 2% for the percentage of people who exceed the cap, so that's 300,000 to 600,000 people exceeding it in any given month. (In some unknown fraction of those, the users are doing it knowingly/willingly.)
A number of programs/services have had bugs that caused them to silently consume lots of data without their owners noticing that anything was going on. In several cases, these things had been behaving themselves for years and then just started consuming data. Backblaze and Amazon Drive are 2 examples.
On the other hand, there have also been cases where someone found out that Comcast had someone else's modem on their account. So it's probably worth doing your own investigation before you get hit with overages or commit to another $50/month.
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