paulread's profile

Regular Visitor

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2 Messages

Fri, Oct 16, 2020 6:00 AM

External IP address blocked

Sometime this summer I lost access at home to my work IP address, so can't access a server or even VPN.. Xfinity appears to be blocking that single IP address. What do I do to correct this.

Responses

EG

Expert

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86.5K Messages

7 m ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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Regular Visitor

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2 Messages

6 m ago

Thank you for the suggestion. It didn't work for me. Still blocked.

EG

Expert

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86.5K Messages

6 m ago

Perhaps the output of a traceroute to the domain may reveal where the blockage is occurring.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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