Visitor
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1 Message
Exterior Wall Coaxial Cabel outlet
How do you install a new coaxial cable outlet with Xfinity? My condo unit has no outlet and I have had 3 technicians come and say they are unable to install this and said the wrong visit type was listed on the ticket.
the last guy freaked out and said “the Xfinity dispatchers are retarded” and left without helping.
Is this not something Xfinity does? How do I install a new cable service?
XfinityRichard
Official Employee
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3.8K Messages
3 hours ago
Good morning, @user_0q0pkw ! Thank you for reaching out. I’m sorry you’ve had three technician visits without getting the new coax outlet addressed, and I apologize for the experience you had during the last visit. We’d be happy to take a closer look at the account and previous appointments to determine the appropriate next step. Please send us a DM with your full name and service address so we can assist.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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