Exposed cables/connector lying in dirt causing service failure, two tech visits, no follow-up.

To whom it may concern:

I need help reaching someone who can resolve an unresolved service failure at my home in Oakland, CA.

Since around May 1, my service has failed across every device in my home. Upload has collapsed to near zero and the connection drops out completely and intermittently. This happens even on a device hardwired by ethernet directly into the modem, which goes very slow or fails entirely. Because it's on a wired connection and affects all my devices at once, it's clearly the incoming line, not my WiFi or equipment.

Your field technician was excellent. He came twice (May 10 and May 20), replaced my equipment, checked all the wiring, and did everything he could, but couldn't fix it from my house. On his second visit, we located the connection point serving my home and found the coaxial cables and connector hardware lying directly in the dirt with no enclosure or cover of any kind, exposed to soil, moisture, and debris. The connectors show corrosion and weathering. He identified this as a likely cause and escalated to his supervisor. I haven't received follow-up.

Beyond my service, this is a safety and infrastructure concern, exposed hardware sitting in dry brush in the hills. I have photos and full account details to share privately. I've been a customer for a very long time and I'd genuinely prefer to just get this fixed and stay one. Can someone take ownership and help get this repaired and my service restored?

Thank you.