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Stark_Raving

Visitor

 • 

10 Messages

Monday, February 21st, 2022 10:02 PM

Closed

Expired Certificate/ Untrusted

So I notice AGAIN my service a bit laggy with only  2 connected devices =an Arris TG1682G (rented) gateway and iPhone 12  ( excluding the

Cisco DPC3941T router

Connection type= UPnP 

It’s been using my network since 12/21)Fing app and Desktop seem to be able to detect unauthorized connected devices that Xfinity can’t and or won’t on it’s own service. Aside from the freeloading Cisco router contributing to slowing down my network (High speed with only connected devices) I check Network and Internet settings on my PC and discovered 3 IPv6 addresses DNS servers all  show as Unencrypted same thing for IPv4 all addresses Unencrypted.. and there shouldn’t be that many  addresses associated with my network being ALL public hotspot settings show as “DISABLED”🤷🏽‍♀️  I just used  fing app notice it shows Xfinity Cómodo /my router.io Certifícate is expired! So that may also contribute to one of  MANY CONNECTIVITY ISSUES I deal with on a regular (which fall on Xfinity’s workmanship

( or lack thereof )  99.1% of the time ) Expired Certificates, flagged/ Suspicious/malicious/ fraudulent activities Associated with the many a IP addresses Xfinity allows (although tabs show DISABLED ) anyone with in range to connect with. So do an online search on expired certificates, turns out my rented gateway in Laymen’s terms =  the rented gateway expired /obsolete and SHOULD NOT Be operating/have service upon  its expiration date. my Model is on the list of invalid devices according to this forum. So why wasn’t I made aware of this  it’s their equipment aren’t they in charge of all the updates and what not ? So for over a month now all my data activity has been unencrypted. I want answers please ?

Question

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Updated 

3 years ago

5.1K

3

0

Stark_Raving

Visitor

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10 Messages

3 years ago

This is just a sample of some of the issues this access point  my PC while connected via Ethernet it’s like the gateway triggers my pc to act as a modem even though my pc is configured not to. My service is mishandled/low quality support as to my demographics as to the many requests ignored to get a tech out to secure the outside terminal it’s unlocked always being tampered with the top is always off. Demographics play a big part in what quality level of  service customers receive. All Money/ plans  may be the same however level of quality will not at least in the city I live in .  . Please note my devices are highlighted in yellow.

(edited)

0

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XfinityMary

Official Employee

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271 Messages

3 years ago

Hello again @! I am so sorry to hear about the connection issues you are continuing to experience. We certainly want to make sure you are getting the best connection possible. I see you send us a private message already. I have replied privately so we can assist further.

4

0

Reghir

Regular Visitor

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5 Messages

@XfinityMary​ 

Same problem router is XB3 and outlook continues to report invalid Comcast certificate. Ethernet set to use DHCP Ip address and DNS set automatically. I did see  a certificate popup on my iPad and if I recall it said Comcast certificate expired 2005 (: Thanks Mary

3 years ago

0

XfinityRay

Official Employee

 • 

2.8K Messages

Thank you for letting us know you are also experiencing this issue, @Reghir. Are you noticing any issues with your service aside from the certificate? Our XB3 modem is still in use. I checked on your internet speed tier and that is still the recommended model for it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Reghir

Regular Visitor

 • 

5 Messages

Sometimes rebooting router necessary sorry to say perhaps once a week Thank you for your response:)

3 years ago

0

XfinityRay

Official Employee

 • 

2.8K Messages

We can get the modem upgraded for you, @Reghir. Just because it is the recommended model doesn't mean we can't change it out. With the certificate problem and having to reboot the modem so often let's take action to see if that resolves the problem.

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

<edited for spelling>

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0f5f58

Visitor

 • 

1 Message

3 years ago

Just installed a new modem from Comcast this week. Cannot connect anything. Expired certificate message same as above.  What gives?  I use this network to monitor health and well being of 90 year old.  Help!

1

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CCKrystal

Problem Solver

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385 Messages

Hello and good evening @user_0f5f58. Thank you for contacting our team here on our Community Forums page. Our team is devoted to assisting with all your service needs. I am sad to read you having issues connecting your new modem. We can definitely look into this further if you are still having trouble. We understand the need to connect is truly important especially when you are caring for others and rely on a connection. 

Could you please send our team a direct message with your full name and full address? We can take care of you from there. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

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