Visitor
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1 Message
Experiencing frequent outages. xfinity assistant just keeps looping on restarting the modem.
I have been experiencing frequent outages / disconnects for about two weeks now. Internet might be fine for a couple of hours anywhere down to 10 minutes. Rebooting the modem sometimes helps.
I was using a CODA 56 before. I switched to an MB8600 that was rock solid before I replaced it but this is having the same issue.
I am trying to work with the xfinity assistant but it just keeps looping me through restarting the modem. I can't get any further to talk to someone.
Any help in getting in contact with someone directly would be greatly appreciated. Thanks!
EG
Expert
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107.5K Messages
12 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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XfinityVianney
Official Employee
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1.8K Messages
10 days ago
Thank you for reaching out, and I truly appreciate the detailed information you’ve provided about your ongoing connection issues. I completely understand how frustrating this must be, especially when you rely on a stable connection for work. Let’s get this resolved for you as quickly as possible.
It’s clear you’ve already taken several proactive steps to get this resolved, and I am grateful for all your efforts so far. I know troubleshooting can be stressful, and we thank you for all you've done already. Which modem is currently in use now? The CODA or the MB8600? Have you had a chance to inspect your power levels or event logs for any known issues?
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