expanding WiFi with Ubitiqui access point

I have a UAP-AC-LR connected to my CGM4331. I can see and connect to it's SSID but do not get an internet connection.

Is there some reason why this should not work? I don't want to bridge the Gateway or use some other type of WiFi extender/mesh device.

Thanks

Responses

CCJodie

Problem Solver

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1.3K Messages

3 years ago

@Erin3226 Hello! Have you tried to set the gateway to bridge mode to see if that would work?

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EG

Expert

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110.2K Messages

3 years ago

@Erin3226 @XfinityJodie

FWIW. The Comcast gateway device can not be in bridge mode. It becomes a plain vanilla cable modem in that way. That AP needs a router / gateway device that does DHCP.

@Erin3226

	IMPORTANT: The UAP-AC-LR requires the UniFi Controller v4.7 or higher, available at: ui.com/download/unifi

https://dl.ui.com/qsg/UAP-AC-LR/UAP-AC-LR_EN.html

https://www.google.com/search?q=UAP-AC-LR

(edited)

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Erin3226

Visitor

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6 Messages

3 years ago

I have UniFi 6.5.53 so I think that's not the problem. It should be a simple matter to add this AP but I think something in the xfinity gateway is preventing the internet connection.

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XfinityWilliam

Official Employee

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1.2K Messages

Is the AP connected to the Xfinity Modem via an Ethernet? If not, please go ahead and do that now.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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Erin3226

Visitor

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6 Messages

Yes it is connected and gets its IP from the gateway, just no internet

3 years ago

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XfinityWilliam

Official Employee

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1.2K Messages

Thanks for sharing this information. Please go into the Xfinity App and enable bridge mode.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

EG

Expert

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110.2K Messages

@XfinityBilly

It won't connect to the Comcast gateway device if it's in bridge mode. It's not a router, it's just an AP. It needs a router to connect to. The Comcast gateway in bridge mode is just a straight cable modem / layer 2 bridge. I commented on this earlier in this thread.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

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Erin3226

Visitor

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6 Messages

Obviously if I were to bridge the gateway I would need a router downstream, which as I already stated I don't want to do (or see the need to do).

3 years ago

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Erin3226

Visitor

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6 Messages

3 years ago

I have a similar problem with a Grace internet radio connect to the Gateway WiFi, connects to WiFi but can't reach the internet.

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CCAlisha

Problem Solver

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571 Messages

What is the model of the Grace internet radio?

I no longer work for Comcast.

3 years ago

0

Your Home Network

Erin3226

expanding WiFi with Ubitiqui access point

CCJodie

EG

Erin3226

XfinityWilliam

Erin3226

XfinityWilliam

EG

Erin3226

Erin3226

CCAlisha

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