Existing wire cutoff

I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct?

I initially tried to set the move online and saw an option for professional installation for $39.99, but I switched to live chat because I also wanted to upgrade my plan. During the chat, they said professional installation wasn’t necessary and set me up with a self-install instead.