executive customer relations

I signed up on Feb 16. After an initial appt. the tech could not run a line to my house across the street because of a tree in the way. He said they could schedule under the road burial. I said fine. Do that. Despite numerous  tries and supposed scheduled appointments, it still hasn't been done. I've given phone support and online chat reps enough chances.  I keep hearing : I'm gonna take care of this for you sir. Don't worry"  It doesn't happen. It's time to talk to someone that actually cares (if anyone at Xfinity does).