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user_887qmz Hello and thank you for reaching out via our Xfinity Community Forums. I understand your frustration and apologize for the ongoing service issues you're experiencing. I can imagine how disruptive it is to have frequent modem issues, leading to dropped alarms, TV service interruptions, and unreliable phone connections. I'm truly sorry for the inconvenience caused by the multiple technician visits and the use of refurbished modems. We strive to provide reliable service to all our customers, and I understand your concern about the quality of equipment. I'd like to investigate this further and explore potential solutions. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. With this information, I can review your service history, escalate your concerns to the appropriate teams, and explore options for resolving the ongoing connectivity issues.  I appreciate your patience and understanding. We value your business and are committed to resolving these issues and ensuring you have a reliable and enjoyable Xfinity experience.

 

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