1 Message
Every night Losing Internet Connection at the same exact time
Hi,
I lose internet connection every night at 12:03 AM. This has been happening for the past several months. Exactly at 12:03 AM, my cable model reboots (i think) or the connections gets reset. I suspect Xfinity is sending a reboot signal. Most of the times connection gets restored in 8-10 mins, however once every few weeks, i have to manually restart the modem to restore the connection.
I use TP-LINK Deco XE5300 and Arris S33 Cable Modem.
Its impossible to get to speak a live agent for Xfinity tech support. The automated system sends a signal to reboot my modem and does troubleshooting thats irrelevant.
Is there anyway to avoid this? or postpone this to 4 AM or so? Why does Xfinity have to do this every night?
XfinityChelseaB
Official Employee
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1.7K Messages
1 year ago
Hello @user_yykeo0, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_83wohj
1 Message
1 year ago
Has there been a fix for this? Mine resets at 3:07am every day. It messes with our security system...
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EG
Expert
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110.4K Messages
1 year ago
@user_83wohj
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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