1 Message
Every 10 min, packet loss and/or high latency
Hi. For the last 30-45 days our home has been seeing extremely high latency and/or packet loss every 10 minutes.
We're a gaming family and it's made a massive impact as games are unplayable for approximately 30-40 seconds and with the games we play that's a problem. :D
We've been running PingPlotter to confirm it isn't specific to any one machine. I'm attaching a a couple screenshots but the behavior is always the same as is the route.
Not sure there's much we can do other than find a new provider but figured I'd throw it in here to see if anyone has any thoughts.
FYI, we're connected via wifi and wired directly to the XFinity router.
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EG
Expert
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107.1K Messages
1 month ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
1 month ago
Hello @user_gh3xnn, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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KevinS5
1 Message
18 days ago
Did you find a fix for this? This has been happening for like 5 months for me. I am goin crazy
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