Visitor
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2 Messages
ethernet
I recently had an outage that required a restart of my TG1682 gateway. Since that time I have been unable to connect to the gateway through ethernet. All else works normally including wifi connections. I have two devices which do not have wifi support and I had them connected to the gateway via ethernet and I cannot get them to connect. In the gateway admin app I see nothing amiss and it shows that ethernet is enabled but no ethernet devices are shown in "connected devices". I'm sure the problem is with the gateway because I can successfully connect my own devices to my laptop with ethernet.
Accepted Solution
user_hofv4e
Visitor
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2 Messages
1 month ago
I replaced the router and the problem was solved.
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XfinityThomasB
Official Employee
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2.2K Messages
1 month ago
user_hofv4e
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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112.8K Messages
1 month ago
@user_hofv4e @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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