smsil2's profile

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Thursday, August 6th, 2020 8:00 AM

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Ethernet Works But WiFi Does Not

Our internet works when connected via ethernet. We can also see our WiFi signal has full-strength, but once connected to WiFi, our devices all say there is no internet. 

Gold Problem Solver

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2.2K Messages

5 years ago


@smsil2 wrote:

Our internet works when connected via ethernet. We can also see our WiFi signal has full-strength, but once connected to WiFi, our devices all say there is no internet. 


Sounds like your devices may be getting an IP address from your gateway/router (providing the WiFi signal) but are not getting a gateway or DNS server address assigned allowing it to get out to the internet.  There may be a setting in your gateway/router that needs adjusting.  What gateway/router make/model do you have?

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110.2K Messages

5 years ago


@jav6joev wrote:


Sounds like your devices may be getting an IP address from your gateway/router (providing the WiFi signal) but are not getting a gateway or DNS server address assigned allowing it to get out to the internet.  


Hmmmm.... They stated this: "Our internet works when connected via ethernet."

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2.2K Messages

5 years ago


@smsil2 wrote:

Our internet works when connected via ethernet. We can also see our WiFi signal has full-strength, but once connected to WiFi, our devices all say there is no internet. 


Is your gateway/router's internet connection set for Automatic DHCP, Manual or Bridge Mode?  

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