Ethernet Ports

My Ethernet ports aren’t working. We had a bad storm but I wouldn’t think that’s the problem because our Wi-Fi is working. I tried new cables and still nothing. Any idea

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BruceW

Gold Problem Solver

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26.6K Messages

2 years ago

My Ethernet ports aren’t working. We had a bad storm but ... our Wi-Fi is working. ...

A friend of mine had this problem. The Comcast gateway continued to work for Wifi, but all of the Ethernet ports were dead. If unplugging the box for a minute or so doesn't correct the problem, and if you are quite sure the Ethernet ports on connected devices are still OK, the box is probably fried and will need to be swapped out. Note that it's possible that both the device ports and the gateway ports were taken out. Lightning is wicked stuff.

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U

user_22db60

3 Messages

2 years ago

I unplugged it and still no Ethernet just Wi-Fi

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XfinityOrlandoM

Official Employee

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2.3K Messages

@user_22db60

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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2 years ago

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EG

Expert

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112.2K Messages

2 years ago

@user_22db60 @XfinityOrlandoM

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_22db60

3 Messages

2 years ago

I will have to take it to the store and exchange it.

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Your Home Network

user_22db60

Ethernet Ports

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_22db60

XfinityOrlandoM

EG

user_22db60

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