Zorgonas's profile

Regular Visitor

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11 Messages

Fri, Jun 17, 2022 7:01 PM

Closed

Ethernet Ports stopped working

After more than a year of flawless working, yesterday my Ethernet ports on my xb6 seemed to have stopped working.

Tried an unplug reset and an app reset/restart.

The Wi-Fi continues to work, but the Ethernet just says no internet.

the lights are flashing green but no thru traffic.

Tried plugging into my laptop and rebooting router. This worked for a bit via Ethernet, but then Wi-Fi stopped working all together.

pulled Ethernet cord back out and rebooted. Eventually Wi-Fi came back and Ethernet no longer functioning.

so frustrating. 

Accepted Solution

Regular Visitor

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11 Messages

3 m ago

This is what I did. Thank you.

Official Employee

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330 Messages

3 m ago

Hi, @Zorgonas. You can swap out the XB6 for a new one at a local Xfinity store! 

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