Visitor

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1 Message

Sunday, August 3rd, 2025

Ethernet ports not enabled

I got Xfinity about a week ago and I have the xbt-7 modem. It says the ethernet ports are not enabled and they are not lit up. How do I enable them?

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Expert

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112.3K Messages

2 days ago


Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

If that doesn't work either, get it swapped out for another. Good luck !

Official Employee

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439 Messages

9 hours ago

Hello @user_ngmqwc. The ethernet ports should be enabled automatically, where is it telling you that they are not enabled? You may need to power cycle your modem. 

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