Visitor
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1 Message
Ethernet ports no longer work
Tried everything. I even swapped out modems at a store and the ports are not working. i have tried everything downstream from the two LAN ports i use, green light on the ports flash but no orange, meaning it sees the next connection but is not sending data.
this is NOT my network that is the issue, xfinity did something and those ports are not working.
XfinityCarolyn
Official Employee
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490 Messages
2 hours ago
@user_bd7ff9, I appreciate how thoroughly you’ve already tested this. Having the exact same problem after exchanging the modem makes it completely understandable that you’d question whether something changed on the Xfinity side. I can check whether the gateway’s Ethernet interfaces are coming online and functioning correctly.
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