Visitor

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3 Messages

Friday, April 3rd, 2026 10:55 PM

ethernet port

I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.

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Gold Problem Solver

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27.3K Messages

21 days ago

... if i need to activate it on the app ...

That's not a thing. Wall mounted Ethernet jacks don't need to be "activated", they just need to be wired and connected correctly. If you don't know how to check that, you need to get help from someone who does. 

Visitor

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3 Messages

Could i wire it at home

Visitor

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3 Messages

@BruceW​ Do they do it for free or how much will it cost?

Official Employee

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3.2K Messages

Thank you for posting on our community forums, user_y5hko7. @BruceW is correct. Ethernet jacks don’t require activation; they simply need to be properly wired and connected. This type of work would be outside the scope of what our technician can assist with, so you would need to have the repair handled by a third‑party provider. 
 
Thanks for your help, BruceW! 

 

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Gold Problem Solver

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27.3K Messages

21 days ago

Do they do it for free or how much will it cost?

I don't know it Comcast/Xfinity does work like this. If they do, I would expect them to charge their standard in-home service fee of $100.

If you don't have a technically minded friend you can call on, you'll probably have to pay a professional. 

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